Refund policy

At Frela, we take great pride in the quality of our products and the satisfaction of our customers. Due to the nature of our products, we do not offer returns or refunds. Please read the following policy carefully before making a purchase.

1. No Returns or Exchanges

  • All sales are final. We do not accept returns or exchanges on any of our products, including sanitary pads and other hygiene-related items.
  • This policy is in place to ensure the safety and hygiene of our customers, as we cannot restock or resell products that have been opened or used.

2. Exceptions for Damaged or Defective Products

  • In the unlikely event that you receive a damaged or defective product, please contact our customer care team within 48 hours of receiving your order.
  • To report a damaged or defective item, please email us at Contactfrela@gmail.com with your order number, a description of the issue, and clear photos or videos of the product and its packaging.
  • We will review your request and, if deemed valid, will offer a replacement or a refund at our discretion.

3. Refunds for Non-Delivery or Canceled Orders

  • We do not offer refunds under normal circumstances. However, refunds may be considered in cases where:
    • The order was not delivered due to courier issues.
    • The order was canceled before it was processed for shipping.
  • In such cases, please contact our customer care team for assistance.

4. Contact Information

  • For any questions or concerns regarding our return and refund policy, please contact our customer care team:

NINIF Trading (OPC) Private Limited
Brand - Frela
Address: #198, CMH Road, 2nd Floor, Desk No.272, Indiranagar, Bangalore, Karnataka, India 560038
Customer Care Number: +91 7604901589
Customer Care Email: Contactfrela@gmail.com