Shipping policy

At Frela, we are committed to delivering your order in a timely and efficient manner. Please read the following shipping policy to understand how we handle the shipment of your orders.

1. Processing Time

  • Orders are typically processed within 2-3 business days after payment has been received. During peak periods, such as sales or holidays, processing times may be slightly longer.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Carriers

  • We primarily use Bluedart and Delhivery logistics for shipping across India to ensure fast and reliable delivery. For areas that are non-serviceable by these carriers, we use IndiaPost.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the package.
  • Any applicable shipping fees will be displayed before you finalize your purchase.

4. Estimated Delivery Times

  • Domestic Shipping (Within India):
    • Orders typically arrive within 2-7 business days from the date of dispatch, depending on the delivery location.
  • Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, holidays, or courier delays.

5. International Shipping

  • Currently, we only offer shipping within India. We do not ship internationally at this time.

6. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website by logging into your account.

7. Delivery Issues

  • If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact our customer care team at Contactfrela@gmail.com or call us at +91 7604901589. We will do our best to resolve the issue promptly.

8. Urgent Delivery Requests

  • If you require urgent delivery, please contact our customer care team before placing your order to discuss available options. We will do our best to accommodate your request.

9. Address Changes

  • If you need to change your shipping address after placing an order, please contact us immediately. We will make every effort to update your address before the order is shipped; however, once an order has been dispatched, we cannot change the shipping address.

10. Shipping Delays

  • While we strive to deliver your order within the estimated time frame, delays may occur due to factors beyond our control, such as customs clearance, courier delays, or force majeure events. We are not responsible for such delays but will assist you in tracking the status of your shipment.

11. Contact Information

  • For any questions or concerns regarding our shipping policy, please contact our customer care team:

NINIF Trading (OPC) Private Limited
Brand - Frela
Address: #198, CMH Road, 2nd Floor, Desk No.272, Indiranagar, Bangalore, Karnataka, India 560038
Customer Care Number: +91 7604901589
Customer Care Email: Contactfrela@gmail.com